Help desk
How to set up your account, what banking is on offer in Australia, where to find support and how to put the web app on your phone.
Verification, one step at a time
Go to your profile and open Verification. It has three upload fields for identity, address and payment. Add a clear photo or scan to each.
The casino checks both the uploads and your withdrawal requests, and can ask for more, which you can send to support at any time. Using one name across every document speeds things up.
Your documents
Identity
Passport, ID card, driver licence or another official document in their place.
Address
A utility bill, phone bill or bank statement showing your full name and address.
Payment
A screenshot or photo from online banking, a statement or your Skrill page showing the deposit.
JPG, PNG or PDF, each file up to 10 MB.
Putting money in
Open the cashier with the Deposit button and you will see the methods open to you, each with a minimum. When we checked these included crypto (BTC from 0.00035, LTC from 0.5, USDT from 20), MiFinity and open banking from about A$30.
Enter your bonus code before you pay if you want one. After payment it cannot be added.
Taking money out
Go to the Withdraw tab in the cashier, choose a method and enter an amount. Any wagering on an active bonus has to be finished first. Winnings requests are all checked before payment, and the casino may ask you to confirm identity and payment details.
Bonus winnings are limited under the bonus breakdown, so read the limits for the offer you used.
Phone installation
Slotornado is a web app, so there is nothing to fetch from a store. Follow the steps below for your phone.
Android
1Open the site in Chrome and tap the three-dot menu.
2Pick "Add to Home screen".
3Hit "Install" to confirm.
iPhone (iOS)
1Open the site in Safari and tap the three dots in the address bar.
2Tap Share.
3Scroll down to "Add to Home Screen".
4Tap Add, top right.
Getting in touch
The live chat is in the corner of every casino page, and you can email support@slotornado.com as well. Include your player ID and a short description, and attach screenshots when they help.